Casthavens Studio respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Casthavens, we may collect the following information:
Information You Provide
When you contact us, request a quote, book a consultation, or purchase our services, you may provide:
- Full name
- Email address
- Telephone or WhatsApp number
- Company or business name
- Billing information
- Project requirements
- Website or social-media information
- Other information you voluntarily provide to us
Payment Information
When you make a payment, payment information may be processed by a third-party payment provider.
Casthavens does not intentionally store complete credit-card numbers or security codes on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and terms.
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location derived from IP address
- Date and time of visits
- Website interaction information
This information may be collected through website hosting, security, analytics, cookies, and similar technologies.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries
- Provide quotations
- Schedule consultations
- Provide purchased services
- Communicate with clients
- Process payments
- Manage projects
- Provide customer support
- Improve our website and services
- Analyze website usage and performance
- Prevent fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
- Maintain business and accounting records
We do not sell your personal information.
3. Cookies and Analytics
Our website may use cookies and similar technologies to maintain functionality, understand website usage, measure performance, and improve the user experience.
We may use third-party analytics or tracking services for these purposes.
These services may collect information about how visitors interact with our website.
You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will request appropriate consent before using non-essential cookies or tracking technologies.
4. Third-Party Services
Casthavens may use third-party services to operate its website and provide its services.
These may include providers for:
- Website hosting
- Payment processing
- Scheduling and appointment booking
- Analytics
- Communication
- Website integrations
- Security
- Customer support
These third parties may process personal information on our behalf or independently according to their own privacy policies.
Examples of services used on our website may include payment processors, scheduling platforms, analytics providers, and communication platforms.
5. Payment Processing
Payments may be processed by third-party payment providers such as Stripe or other providers available for a particular transaction.
When you make a payment, the relevant provider may collect information necessary to process the transaction, verify the payment, prevent fraud, and comply with applicable financial regulations.
Casthavens does not intentionally retain complete payment-card details.
You should review the applicable payment provider’s privacy policy for additional information about how payment information is handled.
6. Scheduling and Communication
If you use a third-party scheduling service to book a consultation, the information you provide through that service may be processed by the scheduling provider.
Similarly, if you contact Casthavens through WhatsApp, email, or another communication platform, information exchanged through that platform may be processed according to the platform’s own privacy policy.
7. How We Share Information
We may share personal information when reasonably necessary to operate our business and provide our services.
This may include sharing information with:
- Payment processors
- Hosting providers
- Analytics providers
- Scheduling providers
- Communication providers
- Technology and software providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We do not sell personal information to third parties.
8. International Data Transfers
Some service providers used by Casthavens may process or store information in countries other than the country in which you reside.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable data-protection requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
We may retain certain information for longer periods when necessary to:
- Complete a transaction
- Provide ongoing services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Comply with legal, accounting, or regulatory obligations
10. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
To exercise an applicable privacy right, contact us using the details below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website and services are intended for businesses and general audiences and are not directed toward children.
We do not knowingly collect personal information from children where prohibited by applicable law.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of those websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact:
Casthavens Studio
Email: support@casthavens.live
Website: https://casthavens.live/