This Refund & Cancellation Policy explains the circumstances under which clients may cancel a Casthavens project or request a refund.
By purchasing our services, you acknowledge and agree to this policy, subject to any mandatory rights provided by applicable law.
1. Service-Based Purchases
Casthavens provides digital services that may involve design, development, research, strategy, configuration, and other work performed specifically for a client.
Because services may begin shortly after payment, refund eligibility may depend on whether work has already started.
2. Cancellation Before Work Begins
If a client requests cancellation before Casthavens has started work on the project, the client may be eligible for a full refund, subject to the terms of the applicable order or project agreement.
Refund requests should be submitted as soon as possible.
3. Cancellation After Work Begins
If work has already started, a full refund may not be available.
Where appropriate, Casthavens may issue a partial refund after deducting the reasonable value of work already completed, third-party costs already incurred, and other non-refundable expenses associated with the project.
The final refund amount will depend on the circumstances and the applicable project agreement.
4. Completed Services
Once the agreed service has been substantially completed and delivered, the client is generally not entitled to a refund for the completed portion of the service.
This does not affect any mandatory consumer rights that cannot legally be excluded.
5. Client-Requested Changes
A request to substantially change the original project scope does not automatically qualify the client for a refund.
Additional work resulting from changes outside the original scope may be subject to additional fees.
6. Delays Caused by the Client
Clients are responsible for providing the information, content, approvals, and access required to complete their project.
If a project is delayed because the client does not provide required materials, feedback, approvals, or access, the delay will not automatically create a right to a refund.
7. Third-Party Costs
Some projects may require third-party services, subscriptions, licenses, domains, hosting, plugins, software, stock assets, or other external services.
Where these costs have already been incurred specifically for the client’s project, they may be non-refundable.
Third-party services are also subject to the refund policies of their respective providers.
8. Refund Requests
To request a refund or cancellation, contact Casthavens using the email address associated with your order.
Your request should include:
- Your full name
- Order or project information
- Date of purchase
- Reason for the request
- Any relevant supporting information
We may request additional information to verify the purchase.
9. Refund Processing
If a refund is approved, it will generally be issued using the original payment method.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.
Casthavens does not control the processing time of third-party financial institutions.
10. Payment Disputes and Chargebacks
Before initiating a payment dispute or chargeback, we encourage clients to contact Casthavens so that we can attempt to resolve the issue directly.
Nothing in this section prevents a client from exercising any rights available under applicable law.
11. Service Issues
If you believe that a delivered service does not materially correspond to the agreed project scope, please contact us promptly.
We may, depending on the circumstances, offer:
- Corrections
- Revisions
- Additional clarification
- Partial refunds
- Other reasonable remedies
The appropriate remedy will depend on the nature of the issue and the applicable project agreement.
12. Promotional Offers
Promotional offers, discounts, or special packages may have additional terms.
Where specific promotional terms conflict with this policy, the specific terms communicated for that promotion will apply.
13. Exceptions Required by Law
Nothing in this policy is intended to remove, restrict, or waive any consumer protection, cancellation, refund, or other legal right that cannot lawfully be excluded or limited.
14. Changes to This Policy
Casthavens may update this Refund & Cancellation Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date.
15. Contact Us
For refund or cancellation requests, contact:
Casthavens Studio
Email: support@casthavens.live
Website: https://casthavens.live/